Musera® General FAQ
Are Musera® devices travel-friendly?
Yes! Musera’s® 4-in-1 Skincare Wand with Red Light Therapy is designed to be portable and can be carried in your personal bag when flying. Do not pack the wand in checked luggage, as its lithium-ion battery is prohibited in the cargo hold.
What Are the Benefits of Musera® Technologies?
Musera® combines four advanced skincare technologies — red light therapy, galvanic current, therapeutic warmth, and gentle vibration — to deliver professional-level results from the comfort of home. These technologies work together to stimulate collagen, smooth fine lines, and improve skin elasticity, while enhancing the absorption of your favorite skincare products.
The wand also reduces puffiness, soothes irritation, and brightens the complexion, promoting a natural, healthy glow. With regular use, Musera® helps you achieve firmer, smoother, and more radiant skin, giving you confidence that shines from within.
What Results Can I Expect with the Musera® 4-in-1 Skincare Wand?
When used as part of your regular skincare routine, the Musera® 4-in-1 Skincare Wand offers a variety of visible benefits. This powerful yet gentle device is designed to help smooth fine lines, reduce puffiness, fade blemishes, and restore a radiant glow.
Most users notice smoother, firmer skin, diminished under-eye circles, and a more even texture within just a few weeks of consistent use. Over time, continued use can help maintain radiant, refreshed, and rejuvenated skin, revealing a healthy, natural glow from within.
Remember, every skin type is unique, so results may vary. That’s why we offer a 30-day trial period with every purchase — if you’re not completely satisfied or don’t see the results you hoped for, you can return your Musera® wand for free, and we’ll cover shipping both ways.
How long will it take to see results?
With regular use of the Musera® 4-in-1 Skincare Wand, many users notice visible improvements in skin texture, radiance, and reduced puffiness within 2–4 weeks. Fine lines may appear smoother, and your skin can feel firmer and more refreshed.
For best results, consistency is key — using the wand several times per week as part of your skincare routine helps maintain and enhance long-term benefits.
Remember, every skin type is unique, so results may vary.
How do I contact customer support?
You can reach our team anytime at contact@muserawellness.com
We’re here to help with product questions, shipping inquiries, or returns — and we typically respond within 1-2 business days.
Do you offer free shipping?
Yes! We offer free shipping on orders over a certain amount. To see the minimum order value that qualifies for free shipping in your region, please check the banner at the top of our website.
How quickly do you ship?
We process and ship orders Monday through Friday, excluding holidays. Most orders leave our facility within 1–2 business days, and we aim to get your Musera® products to you as quickly as possible — often within just 5-7 business days.
What is your return policy?
For eligible returns, a pre-paid return shipping label will be provided.
To receive a full refund, all returns must include the product, original packaging, instructions, and any accessories. Items should be in good, working condition, showing only normal wear and tear.
Please allow up to 10 business days for processing once your return is received.
Returns are only accepted for products purchased on muserawellness.com
International Orders:
- Orders with unpaid customs fees are not eligible for return.
- Return shipping costs for international orders are the responsibility of the customer; we are unable to provide pre-paid labels for international returns.
Do you ship internationally?
Yes! We offer worldwide shipping. Delivery times vary depending on your location, and all orders include tracking information once shipped.
We Ship to the Following Countries:
Argentina, Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, France, Germany, Iceland, Ireland, Israel, Italy, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
What if my order arrives damaged?
If your Musera® Wand or any product arrives damaged, don’t worry — we’ve got you covered. Contact our customer support team immediately with your order details and photos of the damage, and we’ll replace your item or issue a full refund as quickly as possible. Your satisfaction is our priority!